1. Service-call fee
CallGuzy Dispatch provides the applicable service-call and diagnostic fee directly to the customer before payment. The fee covers travel and the initial system diagnosis.
2. What the fee covers
The fee covers travel to the service location and the initial system diagnosis. Repairs, replacement parts, refrigerant, equipment, and additional labor are not included. Those items are quoted separately before any additional work begins.
3. Appointment confirmation
Payment does not by itself confirm an appointment time. A CallGuzy dispatcher will confirm the service visit by text message or phone. Service availability depends on location, schedule, technician availability, and site conditions.
4. Authorization for additional work
No repair, replacement, refrigerant, part, or other additional work will begin until CallGuzy provides the applicable price or estimate and the customer authorizes the work.
5. Customer information
The customer agrees to provide accurate contact and service-location information so CallGuzy can coordinate the visit and reach the customer about the appointment.
6. Questions
Questions about a payment or service visit may be directed to CallGuzy HVAC Corporation at 929-321-0961 or info@callguzy.com.